Wednesday, February 11, 2009

Unreal Baby: Policies & Procedures

IMPORTANT: Please be aware of my policies and procedures prior to placing an order with me. I strive to provide excellent customer service and communication is the first and most important factor for me. If you ever have any questions, comments or concerns you are always welcome to contact me directly. In fact, I welcome it. Thank you! ~ Debra, Unreal Baby

I create hand made sewn and crocheted products for you and your child. The patterns I use are either my own creations or made while using cottage industry licenses. If you would like more information on where and how my products were created or information on my licenses please contact me. I respect my fellow WAHM business owners and would never intentionally misuse their products or patterns.

Pricing: I price each individual item based on the time involved, intricacy and the materials that are used in creating a product. For example, one pair of medium longies may cost $45 while another pair of medium longies will cost $75. The first pair were made from Lion’s brand wool and the second pair were made from hand dyed wool from a WAHM. If you are familiar with the cost of wool then you will understand the cost difference between the two. If you are ever curious as to why I price an item the way I do you are more than welcome to ask me. I will always let you know how I came to that decision.

Payments: I accept all forms of PayPal. If you pay by E-check it must clear prior to me starting your custom or shipping an in-stock item. A non-refundable deposit of $10 is required for all custom spots. Once the custom has been completed you will receive an invoice for the remaining balance including shipping. Payments are due within 7 days of receiving the invoice. Because we are only human, I understand that special circumstances do arise so if you have concerns with being able to make the final payment contact me to discuss your options. If payment is not received I reserve the right to re-list the item for sale.

Shipping: Items will be shipped through USPS and will have delivery confirmation on EVERY package shipped. Although I do not require insurance to be purchased, I highly recommend the buyer elects coverage. I cannot be held responsible for lost/stolen/damaged items once it leaves my possession. All orders over $100 will require insurance and will be calculated into the final shipping fees.

Refunds/Returns: I will accept refund/return items as long as they are unused/unwashed/undamaged. You must contact me within15 days of receiving the product to begin the refund/return process. I require that the item be shipped back to me at the customer’s expense. Upon my examination and after I have determined that the product is indeed unused/unwashed/undamaged I will refund the customer the original purchase price minus shipping charges. No refund/exchange will be accepted on a custom item that does not fit properly. My custom items are made based on measurements provided by customers. If you are unsure of how to obtain the correct sizing information, contact me and I will gladly help you. In-stock items will have measurement information listed and are not eligible for a refund unless the item has been grossly misrepresented. All sales are final for items listed as ‘seconds’, ‘used’ or ‘clearance’ and are non-refundable. If you are unsure if the product you purchased is eligible for a refund/return contact me and we will discuss your options. If an item is found to be ‘defective’ (i.e. defect or damage is not a result of shipping) I will pay for you to ship it back to me and I will do an even exchange. Customers requesting an exchange on a defective item must notify me within 30 days of receiving product.

Customs: I love creating custom hand made items. Contact me with your ideas and I’d be glad to accommodate you.

In Stock: Occasionally I will offer in-stock items. Pricing/information will be listed at the time I stock the item. The information will include size, price, product description, color options, etc. If you love the item but want a different color contact me and we can set up a custom for you!

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